Frequently Asked Questions
Everything you need to know about our premium loose leaf teas.
How should I store my loose leaf tea to keep it fresh?
To maintain maximum flavor and aroma, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. Our airtight tins are designed specifically for this purpose.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days via USPS or UPS.
Are your tea blends organic and ethically sourced?
Yes, we prioritize sourcing high-quality, organic ingredients whenever possible and work exclusively with tea gardens that follow ethical labor and sustainable farming practices.
What is your return policy if I don't like a flavor?
We want you to love your tea. If you are unsatisfied with your purchase, please contact us within 30 days of receipt for an exchange or store credit.
Do you offer samples before I commit to a full size?
Absolutely! Most of our tea varieties are available in small sample sizes (approx. 5-10 servings) so you can explore different blends before purchasing a larger tin.
How much caffeine is in your different types of tea?
Caffeine levels vary by type: Black and Matcha teas have the most, Oolong and Green teas have moderate amounts, and our Herbal and Rooibos infusions are naturally caffeine-free.